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eMercury
Message Pad F.A.Q.
To use
Message Pad please follow the instructions listed below.
Running Message Pad
Message Pad is fully integrated with Outlook. Access it from either
the Outlook toolbar or from the Outlook Actions menu as shown in
figures 1 and 2 below.
Fig 1 Message Pad on the Outlook Toolbar
Fig 2 Message Pad on the Outlook Actions menu bar
With Outlook running,
select the Message
Pad option from either the toolbar or the Actions menu and you will
be presented with the Message Pad dialogue window as shown in figure
3.
Fig 3 A sample completed Message Pad.
Click to view full size.
You may now complete the
message details offered by the caller, address and send.
- Caller - caller's
name
- Company - caller's
company name
- Phone - caller's
phone number
- Subject - subject
of call
- Actions - select
one or more actions that apply to this message.
- Priority - select
low, normal or high priority
- Reminder - select
a reminder period for this message. This will display a reminder to
the recipient at the time delay configured.
- Message - enter a
message if required.
- Address - select
the address of the message recipient.
- Post in private
folder only - when unchecked posts a copy of the message in the
configured public folder (requires Microsoft Exchange).
Configuring the
Message Pad Options
There are a few default options that may be configured to aid your
use of Message Pad. These configuration options may be accessed from
the Outlook -> Tools -> Message Pad tab. Once the Message Pad tab is
displayed, select the Message Pad Options... command and you will be
presented with the Options dialogue as displayed in figure 4.
Fig 4 Message Pad Options window.
Click to view full size.
General Options
The Default Message Pad format allows you to set the preferred
Message Pad format. This default may be overridden at the time of
sending the Message Pad message.
The available format options are
-
HTML
-
Plain
Text
-
Always check for spelling before sending - when checked, the
Message Pad spelling engine is active.
-
Spell check Subject text - when checked, contents of the
Subject field will be checked.
-
Spell check Message text - when checked, contents of the
Message field will be checked.
-
Ignore words in UPPER case - when checked ignores the spelling
of upper-case words.
-
Ignore words containing numbers - when checked ignores the
spelling of words that contain numbers.
Public
Post Folder
For those users that are connected to a Microsoft Exchange server,
you have the option of posting a copy of your messages to a shared
folder so that other team members may view messages taken from all
members of the team. Therefore if a call comes into the office from
a colleague and they ask for any messages taken, any member of the
team may be able to view messages taken by all members of the team
and not just those taken themselves.
Access
security is controlled by standard Microsoft®
Exchange®
folder security. To configure and then post to a shared folder, the
Exchange administrator must provide you with shared access to that
folder.
Thank you from the eMercury Solutions Team
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