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eMercury
Message Pad F. A. Q.
version 1.02.017
To use
Message Pad please follow the instructions listed below.
Reasons for Message Pad not displaying
Once you have
run Message Pad's installation programme, do you still fail to see
the Message Pad commands on Outlook's menus or Toolbars? There are a
four categories on why this may be the case so please read the following to understand what
may be the
causing this issue.
1) Your trial period
has expired
2) You have configured for Message Pad commands to show only on
Outlook's menus or Outlook's toolbars.
3) The installation has not worked successfully
4) Some other reason.
1) Your trial
period has expired
When you install Message Pad on your system, you have the full
functionality of the programme available to you for free for a
period of 28 days. Once this free evaluation period has expired, the
Message Pad commands will disappear until you are ready to purchase.
To determine whether
your evaluation period has expired, please review the Message Pad
tab on Outlook's Option window where the expiry date will show.
Please see the diagram below that illustrates this point.
If the expiry date
has passed then Message Pad will no longer be available until you
purchase a license. To purchase Message Pad please go
here
now.
2)
You have configured for Message Pad commands to show only on
Outlook's menus or Outlook's toolbars.
Message Pad provides the
option to show the Message Pad commands on just Outlook's menus or
Tool bars only. Access the Message Pad tab on Outlook's Options
window and confirm whether you have selected to show in one location
only and this is the cause on why Message Pad does not display as
you expect.
3) The
installation has not worked successfully
-
After the installation
programme successfully completes, the Message Pad modules must be
linked correctly to Outlook. For this linkage to complete, Outlook
needs to be fully closed and restarted after the installation of
the Message Pad addin.
Sometime Outlook will
remain in memory although it has been closed from the desktop. If
the Message Pad commands do not appear then completely restart
your machine to ensure Outlook has fully restarted and the linking
process has completed.
- If restarting your
system still results in Message Pad not showing in Outlook and
your system is running Microsoft's Vista please review the
Installation problems with Vista?
section of our FAQ's
4)
Some other reason.
If the problem of no Message Pad
commands showing then please
contact us through our support page
here. When contacting us with a
question then please provide version details of Outlook and Windows.
Also state whether you are connect to an Exchange server.
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Thank you from the eMercury Solutions Team
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allow you to start benefiting from Message Pad today. |
